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How we protect your account and payment details

When you open an account on viralqq, your personal information and every transaction you make — whether you deposit via DANA, OVO, GoPay or QRIS — stays encrypted…

Data encrypted end-to-endWithdrawal verification on fileDANA, OVO, GoPay, QRIS protectedYour access requests honoured within 5 business days
viralqq How we protect your account and payment details
REACH OUT ANYTIME

Contact us about your privacy or data requests

You own your data, and we make it easy to ask questions, request copies, or report concerns.

Live chat Open a chat from your account lobby between 09:00–22:00 (Jakarta time).
Email support Send your data-access request to privacy@viralqq.
Account settings Navigate to Settings > Privacy & Data in your account dashboard to download your…
DATA HANDLING BLUEPRINT

How we keep your privacy standards high

Privacy on viralqq is not a checkbox — it is embedded in how we build. Every deposit via DANA, OVO, GoPay or QRIS is encrypted before it leaves your device.

Encryption standard

All account data and payment flows use TLS 1.3 encryption. DANA, OVO, GoPay and QRIS transfers are tokenised so we never store your card or wallet number.

Cookie clarity

We use session cookies to log you in and functional cookies to remember your lobby view. No tracking cookies or ad pixels. You can disable non-essential cookies anytime in Settings.

Account deletion

Request account closure in Settings > Account > Delete Account. We purge your gameplay and chat history within 30 days. Tax records stay on file for seven years.

Third-party links

We link to game studios like Pragmatic Play and Evolution Gaming. Their privacy policies cover their own sites. We do not share your name or email with them without consent.

Breach protocol

If we detect unauthorised access to your account, we lock it immediately, notify you by email and SMS, and freeze withdrawals until you verify your identity.

Data requests

You can request a copy of all your data, correct information, or object to a specific use. Submit via email to [email protected] or through your account Settings menu.

What players ask us about privacy and data

Every question below comes from real conversations with players across Indonesia. We answer them plainly so you know exactly what happens to your information when you play on viralqq.

No. Your contact information stays private to viralqq. We do not sell, rent or share your email, phone or name with marketers, other gaming sites, or third parties. If you opt in to our newsletter, only we send it. You can unsubscribe anytime in your email notification settings.

When you request account deletion, we remove your gameplay history, chat logs and profile within 30 days. We keep your withdrawal and deposit records for seven years to comply with financial reporting rules, but we do not use them for marketing or account recovery.

Your payment details never reach our servers. When you deposit, we tokenise your DANA, OVO, GoPay or QRIS reference so we only store a secure code. The actual wallet or account number stays encrypted at the payment processor. Withdrawals are verified by phone and email before funds move.

Yes. Go to Settings > Privacy & Data > Download Your Data, or email [email protected] with your account email. We send you a file with your profile, all transactions, login history and any support tickets you opened within 5 business days.

No tracking cookies. We use session cookies to keep you logged in and preference cookies to remember your lobby view. We do not plant ads pixels or follow-scripts. You can review and turn off all non-essential cookies in your browser or in our Privacy settings menu.

We monitor logins for unusual patterns. If we spot suspicious activity, we lock your account, send you an SMS and email alert, and ask you to verify your identity before you can withdraw. We also do not share your account with live-table studios or game studios — each stays separate and encrypted.

Your gameplay data stays on your account as long as it is active. After account deletion, we remove gameplay and chat logs within 30 days. We retain withdrawal and deposit records for seven years for tax and anti-fraud purposes, and we encrypt them separately from your personal profile.