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Our Terms & Conditions Shape Your Account

When you open an account on viralqq, you enter into a clear agreement with us about how deposits work, how withdrawals are verified, and what you can expect…

Account opening rulesWithdrawal verification stepsPayment method policies
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viralqq Our Terms & Conditions Shape Your Account
POLICY ASSISTANCE

How to Contact Us About Terms

We want you to understand every part of our Terms & Conditions. Our support team is ready to explain eligibility rules, withdrawal procedures, or account policies…

Live chat Open live chat inside your account dashboard.
Email support Write to our policy team at support@viralqq.
In-app policy guide Your account settings include a searchable Terms & Conditions archive.
ACCOUNT SAFEGUARDS

How We Protect Your Rights Under These Terms

viralqq builds our Terms & Conditions around protecting your account, your deposits and your withdrawals. Every rule we set is designed to keep deposits safe, verify withdrawals correctly, and prevent fraud.

Data security

Your account credentials, deposit history and withdrawal records are stored with AES-256 encryption. We never share your payment details with third parties. Access logs are kept for two years so you can always verify your account history.

Withdrawal verification

Every withdrawal request is manually reviewed by our compliance team before processing. We verify your identity via your registered payment method and confirm the amount matches your balance. This takes 1–3 hours during business hours.

Payment method consent

You control which DANA, OVO, GoPay or QRIS account is linked to your viralqq wallet. You can change your registered payment method anytime from your account settings, and it takes effect immediately.

Term disputes

Disagreement about a policy rule or how we applied it? Contact support with your account ID and specific example. Our policy team will review and explain the term, and escalate if you spot an error.

Account closure request

You can close your account anytime by submitting a closure form in settings. We process closures within 24 hours. Any remaining balance is returned to your original deposit method within 5 business days.

Policy updates notice

When we change a term in these conditions, we notify you via email and in-app banner at least 14 days before the change takes effect. You can accept or close your account if you disagree with the new term.

Questions About Our Terms & Conditions

Players in Surabaya and across Indonesia often ask the same questions about how our terms work. We've answered the most frequent ones below so you can explore the policy without confusion.

Our terms prohibit multi-accounting. If we detect duplicate accounts from the same person, both are suspended immediately and deposits are forfeited. We check account details, device fingerprints and payment methods to identify this. Open only one account per person, and you'll never face this rule.

Yes. You can add or swap DANA, OVO, GoPay or QRIS accounts in your settings anytime. However, withdrawals must go back to the original payment method you used for deposit unless our team approves an exception. This protects you from fraud.

When you request a withdrawal, we confirm you own both the viralqq account and the registered payment method. We ask you to provide your account ID and confirm a one-time code sent to your registered DANA, OVO, GoPay or QRIS account. This verification step usually takes 5–10 minutes.

We keep closed account records for five years for fraud prevention and regulatory review. Your password and login details are deleted immediately. Access logs and transaction history are anonymised after two years but retained for record-keeping where local law permits.

Yes. If your withdrawal to DANA, OVO, GoPay or QRIS is rejected or takes longer than three hours, contact support with your withdrawal ID. Our team traces it with the payment provider and either reprocesses it or returns funds to your viralqq wallet within 24 hours.

Breach includes multi-accounting, using automated tools, depositing with stolen payment methods, or attempting to withdraw bonuses against promotion rules. We also reserve the right to suspend accounts suspected of match-fixing or collusion in competitive lobbies or live tables.

No. The same Terms & Conditions apply whether you open an account on desktop, our mobile app or across both devices. Your account is one entity; your balance and verification rules stay the same across every platform.

Related Pages

viralqq Indonesia Register FAQ About Us viralqq Login